Keep management updated : Relay vital information in the form of timely and accurate reports
Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
Strengthen relationships : Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Take the lead : Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program

Qualifications :

B.E/MCA.
6-8 Years of Experience in Testing.
Experience on RPA testing.
Good knowledge in database and writing queries in SQL server.

To succeed in this position, you must :

• Experience on UI Path testing, JSON VB Scripting testing
  Experience in Test Data preparation, Writing Executing Test cases and
• Documenting Test results.
  Experience in Bug reporting, reviewing, and verifying.
  
• Good knowledge in database and writing queries in SQL server
  Experience in Integration testing, Web Testing, System testing, GUI
• Testing, Functionality Testing, Regression Testing and Browser Compatibility Testing,
  
• Having good exposure to Agile Scrum methodology and was part of Daily Scrum call, Sprint planning and Sprint Retrospective calls
  
• Good interpersonal skills, committed, result oriented and zeal to learn new technologies

Key Skills

System testing; Automation; Web testing; Analytical; Integration testing; Healthcare; Regression testing; JSON; Analytics; SQL

About Company

Managed services company providing an array of technology assets to the world??�??s largest organizations, resulting in productivity increases, cost savings, and deep insights.