Role Purpose:  

 The IS RPA Analyst sits within the Global Hub in the IS Transformation team, a pool of resources for the delivery of Corporate Continuous Improvement (CI), medium-sized projects and Major Programmes.  

 Scope of Responsibilities:  

• Mapping the as-is process and translating the process into automated workflows
• Work with business teams in the identification of business requirements and document the as-is process and the to-be automated workflows.
• Help gather details for use case assessment of suitability for automation and technical complexity
• Analyse business processes and help in discovering the right automation opportunities for automation
• Perform reverse process walkthrough to business teams
• Establish trusted relationship with business stakeholders to scale up COE outreach
• Creating the solution design document
• Experience in process analysis, functional design, value assessment and project planning
• Ability to articulate business process requirements to a development team (and vice versa: IT requirements to the business) in order to support project delivery

 Accountabilities  

• Ensuring the critical path and dependencies are tracked and managed proactively  
• Ensuring that risks and issues are identified, and mitigations implemented effectively
• Ensuring risks/issues/dependencies impacting the project schedule / quality is escalated in a timely manner
• Collaborate with the competency and delivery team for project execution
• Accurately reporting the status to stakeholders in an agreed frequency  

 Skills/Experiences  

• 4 years of experience as IT Business Analyst or Process SME with at least 2 years of proven IT or Automation project delivery.
• Should have working experience on UI Path
• Excellent verbal communications with strong written skills and ability to present to all levels of the customer s organization
• High level of motivation, flexibility, drive and personal commitment
• Able to collaborate with cross functional teams (competency, COE, Delivery Assurance, vendors, partners etc) to effectively deliver projects
• Develop proof of concepts on RPA and next generation of Intelligent Automation technology, such as AI, Machine Learning (ML), Natural Language Processing (NLP), Optical Character Recognition (OCR) to discover more project opportunities in these areas
• Perform Orchestrator System Administration (SA) functions for best BOT efficiency and availability
• Proven experience of managing competency deliverables in high impact high budget programs, working alongside stakeholder groups and external delivery partners
• Effective time management and organisational skills
• Critical thinker and ability to demonstrate logical approach to problem solving
• Strong negotiation and influencing skills particularly at senior levels of an organisation
• Able to deal with conflict and mediate  
• Able to deal with ambiguity and cope with change

 Desirable  

• RPA tool certifications if any, preferably UiPath Automation Anywhere

Key Skills

Business process; IT Business Analyst; Automation; Assurance; Machine learning; Project planning; Natural language processing; Continuous improvement; Project delivery; System administration

About Company

Reckitt