The RPA Support Specialist role is part of the Intelligent Automation Center of Excellence and is providing 24x7 infrastructure and application administration and robots monitoring within AECOM environment. This includes virtual infrastructure usage, robots’ performance, Orchestrator monitoring and working on incidents and change management.

We offer a collaborative environment where technology skills and innovation are valued in a global organization.

Technical / Professional Expertise

Daily activities include, but are not limited to:

• Monitor automated processes to ensure successful execution as per defined schedules
• Monitor Termination / Failure of robots, take corrective actions (minor enhancements & fixes) & providing timely responses
• Meet SLA requirements and the internal procedural workflow, manage tickets;
• Raise incidents for abnormal Termination / Failure of different applications which the robot interacts with & follow up till closure
• Support existing robots’ servers, Orchestrator, Insights, Process Mining whenever necessary
• Raise platform related issues to UiPath vendor and manages issues resolution
• Restart robot based on the Handbook / Manual
• Triage or escalate alerts from robots, Orchestrator or Insights
• Manage multiple robots and increase the availability for effective utilization of robots
• Periodic health check of automation resources (license availability, updates, patches, restart actions)
• Incident/outage/change management
• Report Weekly metrics and analysis using UiPath Insights and conduct periodic customer satisfaction reviews and meetings.
• Coordinate with respective business teams to get the robot working to their expectation and respond to alerts, escalations and stakeholder communication;
• Coordinate with Network, security and other technology teams as required

Qualifications & Experience

• Degree in Computer Science, Engineering or equivalent (polytechnics, informatics, cybernetics);
• Minimum 2 years’ experience in programming .NET (C#, C++, VB or Java)
• 1-2 years of experience in development and/or support of RPA technology (UiPath is a distinct advantage)
• Relevant UiPath certifications
• Flexible to work shift-patterns including weekends and evenings across 24/7
• SQL, Oracle or other databases knowledge is necessary
• Nice to have:
• Basic understanding of ServiceNow
• Exposure to Windows server / Desktop maintenance and troubleshooting
• Continuous development and integration with git
• Good understanding of SDLC process. Working in Agile SCRUM is a plus
• Working experience in a support environment

Attributes

• Ability to work effectively with IT and Business users and stakeholders
• Fluent written and spoken English is mandatory
• Communicates effectively (written and verbal) with team and customers
• Good Production issues-solving skills
• Proactive and self-motivated
• Curious and willing to learn new technologies
• Strong independent worker and team contributor
• Communication skills with the ability to present technical details clearly
• Ability to handle customer support escalations

Systems

• UiPath (Studio, Robot, Orchestrator, Insights)
• SQL, Oracle databases
• SNOW
• Legacy systems
• Web-based applications
• Desktop applications
• Microsoft Office Suite
• Amazon Web Services (AWS)

Key Skills

RPA; C#; UiPath; Windows server; Java; C++; ServiceNow; .NET; troubleshooting; Oracle; Desktop maintenance; SQL

About Company

AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees €” including architects, engineers, designers, planners, scientists and management and construction services professionals €” serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine€?s annual industry rankings, and has been recognized by Fortune magazine as a World€?s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients€? projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at www.aecom.com.