Robotics Process Automation (RPA) is a revolutionary approach to automate repeatable rules-based process steps. We are looking for a visionary Process Automation Team Lead to lead an agile RPA team. The successful candidate will leverage his/her process-driven, analytical, technical and healthcare management skills to create and maintain automation (routines/programs) solutions. Solutions will include defining, designing, developing, implementing, and maintaining automations/robots, in a professional consultative project delivery environment.

Primary Responsibilities:

• Drives automation opportunity identification and assessment within the Shared Services.
• Responsible for the define, design, configure, test, deploy and integration of new, modified and/or enhanced automations
• Leads and/or participates in various types of interviews, meetings or workshops to define and design automation solutions
• Leads and/or participates in the development process, including constructing and maintaining efficient, reusable and reliable code with robotic process automation software and tools
• Leads and/or participates in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing
• Leads and/or participates in the problem identification/error resolution process, including tracking, repairing and reporting defects
• Creates, edits, revises and finalizes life cycle deliverables such as requirements specifications, solution design documents, and operating instructions (i.e. SOP)
• Creates and maintains process, technical, project or other documentation, as may be required, to support development, project management and training
• Coordinates sign-off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment
• Performs code review of automations and provides constructive feedback to ensure quality of code
• Supports QA activities as needed
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s Degree Required with IT experience
• Programmer and/or analyst experience with healthcarefinance/administrative business processes, systems and applications of varying scope and complexity
• Hands-on experience in developing macros or automation tools required
• Experience with systems development life cycle and structured programming methods (both traditional and agile), including requirements definition, solution design, program development, testing, documentation, training, deployment, operations, support and maintenance required

Preferred Qualifications:

• Bachelors and/or Advanced Degree in Computer Science or Engineering
• Experience working with a Robotic Process Automation tool, preferably UI Path

Critical Skills Knowledge

• Track record of meeting and/or exceeding established client, project and performance goals
• Track record of working on projects to success within established timelines and budgets
• Exposure to performance measurement, continuous improvement (Lean Six-Sigma)
• Ability to work independently, or in groups, as the lead participant
• Ability to work well with business analysts, programmers, vendors and end users in cross functional teams
• Ability to take on complex assignments as the lead, and assume increasingly greater leadership roles/responsibilities
• Excellent interpersonal communications skills; able to effectively communicate and build relationships with end users, peers, management and third parties
• Ability to prioritize, schedule and complete development and testing required for multiple applications with overlapping schedules
• Positive “glass half-full” attitude, pleasant to work with, focused on customer satisfaction
• Excellent facilitation skills working with both internal and external parties
• Strong verbal and written communications skills, articulate, speaks and writes English well
• Self-starter, comfortable working in a busy and dynamic environment with competing priorities
• Knows how to prioritize requests effectively and efficiently and work with a sense of urgency
• Projects an image of professionalism and enthusiasm
• Proactive, persistent and dependable
• Excellent time management skills
• Detail-oriented and thorough
• Creative and flexible
• Strong work ethic