• Analyze and document existing business processes in finance, supply chain management, and human resources domains.

• Develop detailed business requirements and functional specifications for automation projects.

• Work closely with RPA developers and Machine Learning engineers to ensure the successful implementation of automation solutions.

• Identify areas for improvement and automation using RPA and Machine Learning technologies.

• Collaborate with cross-functional teams to define and prioritize automation initiatives.

• Assist with the development and execution of user acceptance testing plans, ensuring the effectiveness and accuracy of automation solutions.

• Facilitate hypercare support for newly implemented automations, acting as the primary point of contact for business users and providing timely resolutions to issues.

• Monitor and evaluate the performance of automation solutions during the stabilization period, identifying potential bottlenecks and addressing concerns that may impact efficiency or accuracy.

• Collaborate with support teams to transition automation solutions into regular operations, ensuring seamless handover of knowledge and appropriate documentation.

• Provide ongoing support and guidance to business users during enhancements and continuous improvement initiatives, ensuring automation solutions are adapted to evolving business needs.

• Continuously monitor and measure the effectiveness of implemented automation solutions, recommending enhancements or modifications as needed.

• Act as a subject matter expert for RPA and Machine Learning technologies within the organization, providing insights, recommendations, and best practices for automation projects.

• Stay informed on industry trends and advancements in RPA and Machine Learning technologies, and actively participate in knowledge sharing and skills development among team members.

Your Background:

• Bachelors degree in Business, Information Systems, or a related field.

• 8+ years of experience as a Business Analyst or an Automation Developer, with at least 4 years focused on automation projects involving RPA and Machine Learning technologies.

• Proven experience in shared services environments and a strong understanding of finance, supply chain management, or human resources domains.

• Extensive expertise with Automation Anywhere, IQ BOT and Machine Learning frameworks.

• Extensive expertise in designing solutions that address business requirements.

• Expertise in implementation of Machine learning algorithms using Python.

• Experience of design and implementation of cross-technology integrated solutions.

• Knowledge of German, Spanish or Italian languages will be an added advantage.

• Extensive experience of working with in-house and external developers.

• Excellent analytical, problem-solving, and critical thinking skills.

• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

• Proficient in creating process flow diagrams, business requirements documents, and functional specifications.

• Experience with project management methodologies and tools.

• Ability to adapt to changing priorities and manage multiple projects simultaneously.

• Excellent written and verbal communication skills.

Key Skills

Telecom; Automation; Supply chain management; Project management; Analytical; Machine learning; German; Spanish; User acceptance testing; Python

About Company

Hitachi Energy