Has delivered at least 5 automations within a business environment using the above tools. Has experience of business analysis, preferably in a business facing process analysis role. Certified in Blue Prism and UiPath Typically 4 to 5 years exp in BPO / Contact center environment.

First point of contact for client engagement / escalation management

Identify and work towards improvements projects resulting in process efficiencies

Continuously drive process and quality improvements across the team

Design technical specifications for RPA that meets the requirements and handled all the non functional requirements

Drive E2E automation journey - Ideation, Development and Deployment

Good communication skills to help understand and map out business processes.

Experience of producing Process Description Documentation

Thinks of solutions to solve problems and improve processes, not just look to automate as is processes.

Experience of testing methodologies in relation to RPA technologies

Should take responsibility for the Robotics solution delivery
Develop and document RPA configuration best practices, configure new RPA processes and objects using core workflow principles that are efficient.

Ability to present technical details to non-technical audiences.

Lead the UiPath product lifecycle management including release planning, knowledge creation, used case documentation, product launch and post go-live support.

Experience of developing end to end automations using low code open source BPM technologies

Experience of using APIs to connect to data sources

Good stakeholder management.

Certifications

RPA UI Path UiRPA & Blue Prism AD01 and APD01 certification preferred.

RPA UI Path UiARD & Blue Prism ASD01 certification would be an added advantage.

Certified in Lean Six Sigma methodologies to green belt level

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Key Skills

BPO; Product launch; Process automation; Green belt; Automation; Business analysis; Workflow; Open source; Gaming; Robotics

About Company

Were a global team of passionate, hard-working, ambitious gamers, whose goal is to make every gamers experience as perfect as possible. Were dedicated to helping your players, because theyre part of our community too. Weve been working hard for players, clients, and the games industry for nearly three decades, providing industry-leading services to every part of the globe.